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Artificial intelligence has long since arrived on the ServiceNow platform. But which use cases actually make sense, which provide measurable value, and what should companies consider before licensing or deploying AI features more broadly in their ServiceNow environment? We focus on selected use cases that go beyond the classic application of AI as a text generator: from intelligent automation, code analysis, and documentation support to data-driven assessments with traceable reasoning.
In this webinar:
- we will showcase practical AI use cases within the ServiceNow environment
- we will provide insights on how companies can strategically leverage the platform's capabilities
- we will examine not only technical possibilities but also critical success factors such as data quality, governance, data protection, compliance, and transparency
- we will discuss how to make AI results traceable and organizationally useful
This webinar is aimed at:
- ServiceNow platform managers
- System administrators
- ITSM managers
- Decision-makers
who want to evaluate, prepare, or strategically advance the use of AI in their ServiceNow landscape.
Agenda
from 9:55 a.m.
Login & tech check
10:00 a.m. – 10:10 a.m.
Welcome & introduction to the topic
10:10 a.m. – 10:40 a.m.
Selected AI use cases in ServiceNow
We present practical use cases and demonstrate how AI features can be effectively utilized within the Now Platform, including areas such as automation, code review, documentation, data quality, and assisted development.
We discuss key success factors such as governance, data protection, security, compliance, data quality, cost awareness, and the traceability of AI results.
10:40 AM – 11:00 AM
Summary, Q&A, and discussion – ask our experts your questions!
approx. 11:00 AM
End of event
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