Restructuring of exccon´s “Managed Services” offering

Flexibility and tailored solutions for your success

exccon AG has fundamentally revised its managed services offering in order to be able to meet the individual needs of its customers even better. The new, modular concept offers a flexible modular solution that allows companies to select exactly the services they really need — without unnecessary ballast. In doing so, exccon provides tailored support, increased efficiency and proactive support for your ServiceNow platform.

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An overview of the modular managed services offering

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exccon AG offers a variety of service modules that can be put together individually. This is how customers benefit from tailor-made support that is tailored exactly to their requirements:

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‍Advisory Services: Architecture consulting for your ServiceNow platform. We help you strategically plan, optimize, and develop your platform to ensure maximum efficiency and scalability.‍
Development Services: Ad hoc development services to implement specific requirements. Whether individual extensions, interfaces or automation — we develop solutions that fit your business processes exactly.
Incident Management: Quick and reliable troubleshooting and ticket processing. Our team ensures that your platform runs smoothly and that downtime is minimized.‍
Monitoring services: Monitoring your ServiceNow environment around the clock. We identify potential problems early on, even before they become real problems, and ensure a stable platform.‍
Release Management: Assistance with new ServiceNow releases. We guide you through the update process, test and implement new versions so that your platform is always up to date.

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Benefits of the new managed services concept

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With the reorganization of its managed services offering, exccon AG offers numerous benefits for your company:

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‍scalability: We adapt flexibly to the needs of our customers. Whether you're a small business or a growing enterprise, our services grow with you and adapt to your requirements.‍
Use the experts' specific know-how: You benefit from our in-depth expertise without having to train or specialize your own employees. Our experts are here to help and advise you.‍
Operation of the platform and applications: We ensure the smooth operation of your ServiceNow environment and all applications so that you can concentrate on your core business.‍
Tailored response times: Our response times are individually tailored to your requirements. This gives you quick support when you need it — whether in case of critical faults or routine questions.‍
Transparency and efficiency: Clear structures and individual service levels enable better planning and control.

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conclusion

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With the realignment of its managed services offering, exccon AG is focusing on flexibility, transparency and tailor-made support. Companies can now choose exactly the services they need to optimally operate and further develop their ServiceNow platform. In doing so, they benefit from scalable solutions, the expertise of our experts, reliable platform operation and individually tailored response times.

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This makes the platform a strategic success factor — efficient, reliable and future-proof.

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