ServiceNow Architekt (m/w/d)

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As a ServiceNow Architect, you will independently, professionally and technically competently advise our customers on the planning and implementation of IT environments, taking into account the existing IT infrastructure, IT security and current standards based on the ServiceNow enterprise platform. You help our customers optimally use, optimize and maximize their ServiceNow investments. You have in-depth knowledge of the ServiceNow platform and have already gained several years of experience with ServiceNow in enterprise environments.
  • Independent design and development of ServiceNow solutions
  • Advice and support for our customers when using ServiceNow
  • Advising customers on software architecture issues and current development trends
  • Design and development of innovative solutions for digital transformation and automation
  • Continuous monitoring and evaluation of technological developments, especially in the area of enterprise architecture and enterprise workflows
  • Technical support in acquiring projects and expanding customer relationships
  • Carrying out implementations or implementing offered solutions in the customer environment
  • Independent organization, implementation and tracking of the projects you have taken on or are responsible for
  • Development and implementation of professional standard and offer presentations for the individual target groups
  • Responsible for topics and further development of our ServiceNow portfolio
  • Development and development of a team of up to 10 employees and management of near and offshore delivery units
  • Technical leadership and coaching of project teams (internally and externally with our customers)
  • Key role in implementation projects and in preparing offers. Responsibility for pre-sales activities
  • Providers of experience and knowledge for our employees and our customers as 'Trusted Advisor'
  • Training offers with advanced technological, professional and personality-related content for our internal employees

  • You enjoy working with customers on a project-related basis and developing individual solutions
  • Independent resolution of complex escalations and unexpected problems
  • Motivation to familiarise yourself with new topics and to act proactively
  • Entrepreneurial and analytical thinking as well as negotiation skills, strong team spirit, a high degree of initiative, creativity, self-organization, communication and presentation skills as well as a sense of responsibility are your strengths
  • Enthusiasm for innovative software solutions
  • Confident appearance with a sense for the needs of our customers
  • Willingness to be mobile
  • You have successfully completed a degree in computer science/business informatics, a successfully completed training as an IT specialist or a comparable qualification
  • Very good written and spoken German and English language skills (C1 or better) round off your profile
  • At least 5 years of full-time professional experience, ideally with several years of experience in technical management tasks
  • Experience in preparing cost calculations and processing customer offers
  • Several years of experience in software development
  • You already have experience as a project manager with multi-disciplinary Scrum or DevOps teams
  • You have many years of experience in IT ServiceIT Service Management and Project Management
  • You have many years of experience in IT service management and project management
  • (Profound) knowledge of current architectural trends and common development processes. Ideally, you have experience in one of the following industries: automotive, insurance or banking
  • You have at least 5 years of experience in customer contact and in planning and implementing enterprise architecture, preferably with ServiceNow
  • Ideally, you are already certified as an ITIL® Expert, Prince2® Practitioner
  • At least 3 ServiceNow certificates (e.g. CSA, CIS-ITSM (Professional), CIS-RC, CIS-PPM, CIS-APM, or CAD) and/or two from other ServiceNow disciplines

Do you feel addressed?

Then apply now!

We look forward to receiving your complete application documents, including salary expectations and possible starting date, at You can find data protection and the handling of applicant data under this link: Data protection information for applicants.

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