CMDB unplugged?

Improve the quality of your CMDB with ServiceNow CSDM!

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Does this sound familiar to you?

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• The CMDB data is outdated, poorly maintained and cannot be used in ITSM processes.
• The CMDB does not support audits.
• Cheap offshore consultants are hired to extensively research missing information and collect it in excel lists - but the information is incomplete or incorrect.

A big problem especially in times of DORA!

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ServiceNow CSDM 4.0 can help — check out our free webinar now!

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When: Thu, 13th June 2024 (09:00 am - 10:00 am)

Where: Online

Webinar language: German

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In the ServiceNow CMDB environment, most companies are struggling with a large number of tables and data sources in use, which do not have to be used sensibly and have to be prepared manually in a time-consuming manner. Data is often isolated and information is outdated, or the connection with business applications is not clear.

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ServiceNow CSDM 4.0 is the latest version of the Common Service Data Model. The primary goal of CSDM is to provide a universal set of definitions, product usage documentation, and ready-to-use tables to support powerful reporting and analysis.

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In our webinar, we want to answer the question “How good is my CMDB really? “ and discuss practical experiences in day-to-day business. Using examples in our demo environment, we will also show you why and how the ServiceNow Common Service Data Model can help you in this context, and what specific operational effects you can expect from using CSDM 4.0. Ask our ServiceNow experts! We would be happy to discuss your specific business case as part of the event.

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Agenda:

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from 8:45 a.m.
Dial-up & technical test
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09:00-09:05 a.m.
Welcome & introduction to the topic
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09:05-09:45 a.m.
Presentation & show cases in ServiceNow

• Overview of CSDM 4.0 and related issues
• ShowCase: Implementation of service models with technical and business services
• ShowCase: Implementation of release management of business applications
• ShowCase: Auditing the CMDB's data quality

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09:45-10:00 a.m.
Summary & questions

• We have planned enough time for your personal issues. Our ServiceNow experts will be happy to answer your specific questions about the topic. Take advantage of this opportunity!

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approx. 10:00 a.m.
‍End of event

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Speakers:

• Dr. Carsten Schnorr, Principal Consultant/Capability Lead ITOM (exccon AG)
• Maximilian Bukow, Senior Consultant/ITSM Team Lead (exccon AG)