Benjamin Maier

Benjamin, how did you come to join exccon?

I had several interviews with different companies through a recruiter. At exccon, everything just felt right: the conversations, the terms of employment, and above all, the team dynamic. From the very beginning, I felt I was being treated fairly, which made my decision easy.

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You originally come from a trade background. How did that turn into a career in IT and the ServiceNow field?

I 'm originally trained as a plant mechanic, but I realized quite quickly that the profession wasn't really for me and that the job market in that field was difficult. Since IT had always been my hobby, I decided to study business informatics and turn my hobby into my career. My first point of contact with ServiceNow was at a company that used the platform itself. When I moved to exccon, I switched sides - from the user side to a company that advises and supports clients with ServiceNow. I am particularly passionate about helping people use technology in a way that makes sense for their work.

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What do you particularly like about exccon?

The team spirit. Especially in demanding project situations, you notice that you can rely on one another and that you have the backing of exccon. The management team is always ready to listen, takes problems seriously, and makes clear decisions. At the same time, everyone is given a lot of freedom in how they structure their work. We are all working toward common goals, but we have the opportunity to find our own way of getting there.

I also particularly value the open communication. If needs or life circumstances change, you can talk to your managers at any time. Together, we always find a solution that works for both the employees and exccon.

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What does your typical workday look like?

My day usually starts with a daily stand-up where we discuss current topics and priorities. That’s where I find out what went well the day before, where there were challenges, and which tasks are the focus today. This has a direct impact on how the rest of my day unfolds. After that, my time is split between client meetings, solution design, documentation, and team lead responsibilities. It is precisely this mix of client contact, consulting, and teamwork that makes my job so appealing.

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What does someone need to bring to the table to be successful in your job?

Problem-solving skills and strong communication. You need to understand both technical and business requirements and act as a bridge between the two worlds - making technical topics accessible to business departments and translating business needs into technical solutions. As a team lead, empathy is also crucial to me; effective collaboration is built not just on expertise, but above all on an understanding of people.

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What is important to you as a leader?

For me, open communication and honesty are the most important foundations for good collaboration. At the same time, I look for commitment, initiative, and a willingness to dive into new topics. Those who take responsibility and approach challenges head-on can grow both professionally and personally - and that is exactly what makes for successful teamwork.

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What tips do you have for applicants?

Show us what you are passionate about. If you are enthusiastic about ServiceNow or IT consulting, bring specific examples from your experience and show us what drives you. Technical knowledge is important, but genuine enthusiasm and curiosity are often what make the decisive difference.

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How does teamwork succeed when working from home?

Even when working remotely, teamwork thrives on communication. It is important not to hide despite the physical distance, but to actively and regularly seek out interaction. This isn't just about work-related topics; the human side needs its place, too. When you can drop the professional facade and just be yourself within the team, it builds closeness, trust, and a real sense of belonging—no matter where you are working from.